Job Description
Experience in deploying, managing & supporting Cisco IP telephony and Cisco Contact c\Center Express UCCX environment.
• Provide post-migration technical support and incident resolution for users.
• Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors.
• Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escalation point for Client Voice L3 operations.
• Lead the rebalancing of existing multiple clusters, including all co-ordination and communication.
• Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.
• Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x
• Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.
• Provide technical support for the early deployment of Webex calling solution
• Provide technical escalation support for the early adopters and rollout of Jabber Mobile.
Soft-Skills
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment."